e7bet Privacy Policy
Your Data, Protected at Every Step

e7bet collects personal information from you in the course of account registration, identity verification, financial transactions, and ongoing platform use. The categories of personal data we collect are described below. We collect only what is necessary for the specific purpose identified and do not engage in speculative data gathering.

e7bet processes your personal data only where we have a lawful basis to do so. The primary lawful bases we rely on are: (a) performance of a contract — processing necessary to operate your account and deliver the services you have requested; (b) legitimate interests — processing that is reasonably necessary for fraud prevention, platform security, and responsible gaming compliance; and (c) legal obligation — processing required to comply with applicable laws and regulatory requirements.

• Account management: Creating, maintaining, verifying, and securing your player account on e7bet, including KYC identity checks and password reset processes.
• Payment processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer methods, and maintaining accurate financial records.
• Fraud and security: Detecting and preventing fraudulent activity, money laundering, account takeover, bonus abuse, and other prohibited conduct as defined in the e7bet Terms & Conditions.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and, where necessary, applying account restrictions in line with our Responsible Gaming Policy.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of communications for quality assurance and audit purposes.
• Service personalisation: Tailoring game recommendations, promotional offers (including seasonal offers tied to BPL, Eid, and Pohela Boishakh), and platform content to your preferences and gaming history.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, platform performance, and user experience across all devices.
• Legal compliance: Meeting our obligations under applicable laws relating to financial reporting, anti-money laundering, and data protection where required.

e7bet does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Where automated systems flag an account for review (e.g., fraud detection), a member of our team performs a manual assessment before any account action is taken.

e7bet does not sell your personal data. We share your information only with trusted third parties who are directly involved in operating the e7bet platform and only to the extent necessary for each specific purpose. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards.

e7bet uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your session security, and improve the performance of the service. We do not use third-party advertising cookies or deploy behavioural tracking pixels that follow you across other websites.

You can control or disable cookies through your browser settings. Please note that disabling essential or security cookies may prevent you from logging into your e7bet account or accessing certain platform features. Functional and analytics cookies can be disabled without affecting core account access, though some personalisation features may not work as intended.

e7bet applies a layered approach to data security, combining technical safeguards, operational controls, and staff training to protect your personal information against unauthorised access, disclosure, alteration, or destruction. The following security measures are in place across the platform:

• Transport Encryption: All data in transit between your browser or app and e7bet servers is encrypted using TLS 1.3 with 256-bit AES cipher suites.
• At-Rest Encryption: Stored personal data, including identity documents and financial records, is encrypted at rest using AES-256 encryption on secured servers.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Internal staff access is role-based, logged, and subject to regular audit.
• Two-Factor Authentication: e7bet supports SMS-based 2FA for all player accounts. We strongly recommend enabling 2FA in your Account Settings to add a critical second layer of protection.
• Intrusion Detection: Automated systems monitor for suspicious login attempts, unusual account activity, and potential data breach indicators in real time.
• Vulnerability Management: The e7bet platform undergoes regular security assessments. Critical vulnerabilities are patched on an expedited basis.
• Data Breach Response: In the event of a confirmed data breach that poses a risk to your rights, e7bet will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

While e7bet maintains robust security measures, no internet-based platform can guarantee absolute security. You also play an important role in protecting your account by choosing a strong, unique password, enabling 2FA, and never sharing your credentials with anyone. If you suspect your account has been compromised, contact e7bet support immediately via live chat.

As an e7bet player, you have meaningful rights over your personal data. e7bet is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, contact our support team via live chat or email at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 48 hours and aim to fulfil it within 10 business days.

e7bet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable law. The following retention periods apply as a general guide. Specific circumstances (such as an ongoing dispute or legal investigation) may require data to be retained for longer periods.

When personal data reaches the end of its retention period, e7bet securely deletes or irreversibly anonymises it. Anonymised data — where all identifiers have been removed and re-identification is not possible — may be retained indefinitely for aggregate statistical analysis and platform improvement purposes.

If you close your e7bet account voluntarily, your profile will be deactivated immediately. However, the underlying data will be retained for the periods stated above to meet legal obligations. During this retention period, your data is not accessible for gaming purposes and is stored in a restricted archive environment.

e7bet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform functionality, or applicable legal requirements. The effective date at the top of this page indicates when the current version came into force. Where changes are material — meaning they significantly affect how we use your data or the rights available to you — we will notify registered players via their registered email address or a prominent platform notification prior to the changes taking effect.

Your continued use of e7bet following notification of a material policy update constitutes acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you should stop using the platform and request account closure via live chat or by emailing [email protected].

This Privacy Policy is written in English and is the authoritative version governing all e7bet data practices. e7bet is committed to transparent, fair, and lawful handling of your personal data. We welcome questions, concerns, and feedback about our privacy practices — player trust is the foundation of everything we do at e7bet.